User Terms and Conditions

 
Purchase and Payment

 

Customers should carefully read the item detail page and review information such as price, option price, shipping charges, etc. and terms and conditions for sales before purchasing an item.

 

We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment methods, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.


 

Refund policy

 

Food Order Errors

Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, and other similar circumstances. We apologize if you receive an order that is different from your receipt. Please contact us or your third-party delivery company as soon as you notice that there was an error in your order. 

 

Refunds, when applicable, will be distributed using PayNow, regardless of cash or credit card payment. 

 

Customer Cancellations

Customers may cancel an order at any time before payment. Cancellations, returns, or refunds are not guaranteed once payment is processed. 

 

Order Cancelled Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they are prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

 

 

Privacy policy

 

We, Han Holding Company Pte Ltd., Singapore, take your personal information seriously and use or keep it confidential. In order to protect your private information, we have established a Privacy Policy (the "Policy") in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the Baobeidumplings website and its related sites, services and tools.

By accepting the Policy and the User Agreement in registration, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Policy. This Policy is effective on July 9, 2020 for current users, and immediately upon acceptance by new users.

 

The Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We view protection of users' privacy as a very important community principle. You can access and modify the information you provide us and choose not to further receive certain communications by contacting us. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use our services. For the avoidance of doubt, if Baobeidumplings has reasonable grounds to believe that any User is in breach of any of the terms of this Agreement, Baobeidumplings reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, BaoBeidumplings may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if Baobeidumplings is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Baobeidumplings shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring an action or claim against Baobeidumplings for such disclosure.

 

Collection

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

 

We may collect and store the following personal information:

  • email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card numbers;

  • transactional information based on your activities on the Website (such as buying, content you generate, or that relates to your account);

  • postage, billing and other information you provide to purchase or dispatch an item;

  • community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us;

  • other information from your interaction with our Website, services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address, and standard web log information;

  • additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list);

  • information from other companies, such as demographic and navigation data; and

  • other supplemental information from third parties

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. 

 

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request;

  • Resolve disputes, collect fees, and troubleshoot problems;

  • Prevent potentially prohibited or illegal activities, and enforce our User Agreement;

  • Customize, measure and improve our services, content and advertising;

  • Tell you about our services and those of our corporate family;

  • Send you targeted marketing, service updates, and promotional offers; and

  • Compare information for accuracy, and verify it with third parties.

 

General

 

We may amend this Policy at any time by posting the amended terms on this Website. If your questions are not answered online, you may write to us at: 

 

Han Holding Company Pte Ltd.

10 Bukit Batok Crescent

#10-01, The Spire

658079 Singapore

Email: orders@baobeidumplings.com

 

or through the Contact Us form.

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